Privacy Policy
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use Elnez (the "Service"), including app.elnez.com and related sites and apps. By using the Service, you acknowledge this Policy.
1. Scope
This Policy applies to Clippers, the platform operator and team, and visitors who interact with the Service. It does not apply to third-party sites, social platforms, or payment/KYC partners that have their own policies.
2. Information We Collect
You provide directly:
- Account & profile: name, username, email, phone (optional), bio, avatar, and authentication identifiers from social login (Google, Discord).
- Linked social accounts: the handles/usernames you connect (TikTok, Instagram, YouTube, X, Facebook) and verification status.
- Submissions: clip titles, social post URLs, uploaded media/proof, and (if required) demographics screenshots.
- Payout & identity: payout method details (e.g., PayPal email, bank/crypto details), and identity-verification (KYC) information you submit to our verification partner (Veriff) such as legal name, date of birth, address, business type, and government ID/biometric data processed by that partner.
- Communications: messages, support requests, chat and forum posts, and survey responses.
Collected automatically:
- Usage & device data: IP address, device/browser type, identifiers, pages viewed, actions taken, timestamps, and referring URLs, via cookies and similar technologies.
- Performance data: views and metrics associated with your submitted clips, retrieved via social platform APIs.
From third parties: social platforms (when you link an account or log in), payment and KYC partners (verification results, payout status), and analytics/security providers.
3. How We Use Information
We use information to: create and manage your account and authenticate you; run campaigns, review submissions, and calculate and pay rewards; track and verify views and detect fraud, bots, and inauthentic activity; process withdrawals and comply with KYC, tax, and anti-fraud obligations; provide support and send service communications; operate, secure, and improve the Service; and comply with law and enforce our Terms. Where required, our legal bases include performing our contract with you, our legitimate interests, your consent, and legal compliance.
4. How We Share Information
We share information with: service providers (hosting, analytics, email, security); payment and KYC partners (Stripe, PayPal, Coinbase, sponsoring bank, Veriff) to process payouts and verify identity; social platforms as needed to verify accounts and retrieve view metrics; other users to the extent you post public content (e.g., clips, chat, forum, leaderboards); legal/safety recipients (law enforcement, regulators) where necessary to comply with law, enforce our Terms, or protect rights and safety; and business-transfer counterparties in a merger, acquisition, or financing. We do not sell your personal information for money.
5. Cookies and Analytics
We use cookies and similar technologies for authentication, security, preferences, and analytics. You can control cookies through your browser settings; disabling some may limit functionality.
6. Your Choices and Rights
You can access and update profile information in your settings and opt out of marketing emails. Depending on your location (e.g., EEA/UK under GDPR, or U.S. states such as California under the CCPA/CPRA), you may have rights to access, correct, delete, port, or restrict processing of your personal information, to object, to withdraw consent, and to opt out of "sale"/"sharing" and certain automated decisions, plus a right to appeal. To exercise rights, contact clippings@elnez.com; we will verify your request as required by law.
7. KYC, Payments, and Fraud Data
Identity verification and payment data are processed to meet legal/financial-partner requirements and to prevent fraud. View-pattern and account data are processed to identify bots and inauthentic engagement. Some of this processing is necessary to use payout features; if you decline, you may be unable to withdraw funds.
8. Children
The Service is not directed to, and paid participation is not available to, anyone under 18. We do not knowingly collect personal information from children. If you believe a minor has provided information, contact us at clippings@elnez.com and we will take appropriate action.
9. International Transfers
We are based in the United States and may process information in other countries that may not provide the same level of protection as your home jurisdiction. Where required, we use appropriate safeguards (such as standard contractual clauses).
10. Security and Retention
We use reasonable administrative, technical, and organizational safeguards to protect personal information, but no method is 100% secure. We retain personal information for as long as needed to provide the Service and to meet legal, tax, accounting, dispute-resolution, and fraud-prevention obligations, then delete or de-identify it.
11. Changes to This Policy
We may update this Policy. We will post changes here and, for material changes, provide additional notice (e.g., by email or in-app). Your continued use after changes take effect constitutes acceptance.
12. Contact
Questions or requests: Elnez LLC, 7901 4th St N STE 300, St. Petersburg, FL 33702, clippings@elnez.com.